Shipping

DELIVERY TIMEFRAMES CAN VARY IN PEAK PERIODS (CHRISTMAS) DUE TO OVERWHELMING DEMAND FOR POSTAL SERVICES. PLEASE EXPECT DELAYS IN ESTIMATED DELIVERY TIMES AND CUSTOMER SERVICE RESPONSE FROM DELIVERY PROVIDERS. 

All orders will be dispatched by Qismet within 2 - 3 business day of order receipt.
Each customer will receive an order, shipping and tracking number for each delivery. Orders received after 1 pm will be dispatched the following business day*.

Please note: any adjustments or cancellations of orders must be made via email to info@qismet.com.au before 8:30 am the following business day or a shipping fee will be charged.

All our orders require a signature upon delivery. Make sure you have someone to sign for your parcel at your shipping address.

 

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@qismet.com.au.


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@qismet.com.au and send your item to: 1/18 Oatley Ave Oatley New South Wales AU 2223.

Shipping
To return your product, you should mail your product to: 1/18 Oatley Ave Oatley New South Wales AU 2223

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

* If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Qismet Ring's Sizing Guide

USA British Inside circumference Inside diameter
X SMALL 6 L ½ 52mm 16.5mm
SMALL 7 N ½ 55mm 17.5mm
MEDIUM 8 P ½ 57mm 18mm
LARGE 9 R ½ 60mm 19mm