Yes, all orders are gift wrapped. Please leave a note with your order with any special requests, and we will do our best to accommodate them.

Yes, we do sell gift cards. You can purchase Qismet Gift Cards here.

At the bottom of all our website pages there is a 'subscribe' form if you would like to be added to our mailing list. At the bottom of all of our emails there is an 'unsubscribe' button if you wish to be removed from the mailing list.

Unfortunately we are not responsible for lost items and cannot replace them free of charge. If you believe your jewellery is faulty, please let us know once received by contacting us on (02) 9585 9557, or emailing us at info@qismet.com.au.

Please see our shipping page for information on our shipping rates.

Yes!

Please see our shipping page for more information.

We can ship to most locations globally. All international orders incur a flat rate of $20.00 AUD for shipping. Average packages are being delivered within 2-3 weeks, though some delays may occur due to situations out of our control.

Yes! After ordering online, you will receive an email with your order confirmation and tracking number. Orders can be tracked online at https://auspost.com.au for Australian deliveries and International deliveries

Please contact us on (02) 9585 9557 or email us at info@qismet.com.au as soon as possible with your order number and request, and we will do our best to have your order amended.

Changes to an order cannot be made after the order has been shipped.

Please contact us on (02) 9585 9557 or email us at info@qismet.com.au as soon as possible with your order number and request, and we will do our best to have your order redirected.

Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards cannot be returned.

For more information, see our returns policy here.

Our exchange policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at info@qismet.com.au and send your item to: 1/18 Oatley Ave Oatley New South Wales AU 2223.

For more information, see our exchange policy here.

Please contact us on (02) 9585 9557 as soon as possible to request to cancel an order. You can also email us at info@qismet.com.au, with the subject line "Order Cancellation", and email us all of your details, including the order number for us to cancel your order.

We have a handy ring sizing guide available here to help you select the correct size.

We have a handy jewellery care guide available here.

We accept Visa, Mastercard, American Express, Paypal, Shop Pay, and Apple Pay.

When checking out there will be a box for you to enter any promotional codes you may have. Any discounts or special offers will be applied at the time of checking out.

Qismet Jewellery uses Shopify Payments for its online credit card transactions. Shopify Payments process online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Shopify Payments are secured payments. For more information please refer to our terms of service and privacy policy.